FAQs
Some Frequently Asked Questions
What types of products does Cartel Spice offer?
Cartel Spice, LLC specializes in premium hot sauces and seasoning blends. Our product lineup includes a variety of Buffalo sauces, hot sauces with different heat levels, and expertly crafted seasoning blends designed to enhance the flavor of your dishes.
How can I place an order with Cartel Spice?
You can place an order directly through our website. Simply browse our product selection, add your desired items to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information to complete your purchase.
What are your shipping options and costs?
We offer various shipping options, including standard, expedited, and express shipping. Shipping costs are calculated based on the size, weight, and destination of your order. Shipping details, including costs and estimated delivery times, are provided at checkout.
What is your refund policy?
If you receive a defective or incorrect product, you are eligible for a refund or exchange. Please contact us within 14 days of receiving your order with details of the issue. Products must be returned in their original packaging and in unused condition. For more details, refer to our Refund Policy.
How can I contact Cartel Spice for customer support?
For any inquiries, concerns, or support requests, please email us at will@cartelspice.com. We aim to respond to all inquiries promptly and assist you with any issues you may have.
Do you ship internationally?
Currently, Cartel Spice, LLC ships only within the United States. We do not offer international shipping at this time. Shipping availability to certain areas may be subject to change.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier’s website.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or if there is an issue with the products received, please contact us at will@cartelspice.com within 14 days of delivery. Provide details about the issue and any relevant photos, and we will work with you to resolve the problem by offering a replacement or refund.
How do I update my account information?
To update your account information, log in to your account on our website and navigate to the account settings or profile section. Here, you can modify your personal details, shipping address, and payment information. If you encounter any issues, please contact our customer support team for assistance.