Refund Policy

At Cartel Spice, LLC, we strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which we offer refunds and exchanges for our products. By making a purchase, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

a. Product Quality Issues
If you receive a product that is defective, damaged, or not as described, you are eligible for a refund or exchange. Please contact us within 14 days of receiving the product to report any issues.

b. Incorrect Orders
If you receive the wrong product or an incomplete order, please notify us within 14 days of delivery. We will arrange for the correct item to be sent or issue a refund for the incorrect product.

3. Refund Process

a. Requesting a Refund
To request a refund, please contact us at will@cartelspice.com with the following information:

  • Order number
  • Description of the issue
  • Photos of the product (if applicable)

b. Return Instructions
If a return is necessary, we will provide you with instructions on how to return the product. Products must be returned in their original packaging and in unused, resellable condition.

c. Processing Time
Once we receive the returned product and verify the issue, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-10 business days for the refund to appear in your account.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Products purchased from third-party retailers
  • Products that have been opened or used (unless defective)
  • Sale or clearance items

5. Exchanges

If you would like to exchange a product, please contact us within 14 days of receipt. We will provide instructions for returning the original product and will send the replacement item once the return is processed.

6. Shipping Costs

Shipping costs are non-refundable, except in cases where we have made an error in fulfilling your order or the product is defective. You will be responsible for return shipping costs unless otherwise specified.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or need assistance regarding our refund policy, please contact us at:

Cartel Spice, LLC
Email: will@cartelspice.com